Corporate
FS Auth – Message posted “Your license has changed…”
Problem When starting a Freedom Scientific BLV software product JAWS/ZoomText/Fusion a message box is posted stating that the license has changed, example screenshot below. Resolution This message indicates that there is a difference in the license ...
FS Auth - Authorization of Freedom Scientific products on Windows Server platforms
Problem A JAWS/ZoomText/Fusion customer is attempting to use their license on a Windows Server platform directly (not via Remote Access) and experience problems authorizing the product on Windows Server platform. Resolution A network license is ...
JAWS - Manually create a authorisation file
Problem You need to install an authorisation for a JAWS install. You need to manually install authorisation for a machine that is not connected to internet. When attempting to activate manually you get error validating license code and the license is ...
Ports for multi-user authorisation
Information The following ports are required to be opened in a corporate firewall for online authorisation, or multi-user network authorisation. File Connection type Incoming port Outgoing port jfw.exe UDP 5093 5093 jfw.exe UDP 5094 5094 CAUtil.dll ...
Freedom Scientific product launch authorisation scenarios
Information Below are notes on what happens when a Freedom Scientific product checks for a license. Applies to: JAWS ZoomText Fusion Openbook Freedom Scientific licenses and version tiering For JAWS/ZoomText/Fusion products all licenses are tiered by ...
FS Auth - Repeated request for restart
Problem A Freedom Scientific product JAWS/ZoomText/Fusion upon launch immediately posts a message asking the user to restart the machine. After restarting the same message pops up without the product every running. Resolution Unless a Freedom ...
Authorisation Troubleshooting
Problem You encounter an error message somewhere in the authorisation stage with JAWS/Zoomtext/Fusion products. Resolution: The following is taken from the troubleshooting page: ...