Boot
Mac OS - Check task status with Activity Monitor
Problem A Mac user is experiencing some problems with system that are general or specific to an application being used and wish to provide technical information to help with a support query. Applies to Mac OS Resolution Common scenarios in which this ...
Mac OS - Take a screenshot
Problem A Mac user needs to create a screenshot to help with regard to a technical support issue they are encountering. Applies to Mac OS Resolution Taking a screenshot can be a helpful way of explaining an issue to Technical Support. The procedure ...
Apple - Run Apple hardware diagnostics for Macs
Problem You need to run a hardware diagnostic to check for hardware faults. Applies to Macbook Resolution Most Mac models purchased from late 2020 onwards will be Apple Silicon based hardware. If the Mac has been purchased before this time it might ...
Mac OS - Reset a lost/forgotten login password
Problem A customer who uses an Apple Macbook computer has lost/forgotten their logon password and cannot access their system. Applies to Mac OS Resolution If you have forgotten a sign in password and have an Apple ID you can reset the sign in ...
Mac OS - Run First Aid to Repair drive permissions in Recovery Mode
Information It may be necessary to repair the drive data and drive permissions of the Mac or MacBook to restore proper operation. This is best done from within the recovery environment to avoid problems. Steps Boot into Recovery Mode first. Within ...
Mac OS - Boot Mac/MacBook into recovery mode
Problem A Mac computer does not properly boot into Mac OS normally, and you need to boot the machine into recovery mode to fix the problem. Applies to Mac/MacBook Resolution Recovery mode is a state that you can boot into that allows maintenance to ...