Boot
Check MacBook CPU task status on Mac OS
Information Below steps for checking task status on Mac OS Application • Use these steps for when a MacBook is particularly slow • Use these steps if the MacBook is becoming excessively warm or fan noise is high. Preparation • Plug in your MacBook if ...
Mac OS - Take a screenshot
Problem A customer needs to send a screenshot possibly in connection with troubleshooting an issue they have. Resolution Taking a screenshot can be a helpful way of explaining an issue to Technical Support. The procedure below allows you to take a ...
Apple - Run Apple hardware diagnostics for Macs
Problem You need to run a hardware diagnostic to check for hardware faults. Applies to Macbook Resolution Most Mac models purchased from late 2020 onwards will be Apple Silicon based hardware. If the Mac has been purchased before this time it might ...
Reset a lost/forgotten sign in password (Mac OS)
Information If you have forgotten a sign in password and have an Apple ID you can reset the sign in password. Steps Apple Silicon Macs (November 2020 and newer models) With the Mac turned off press and hold power until you see Options on screen. Then ...
Run First Aid to Repair Mac or MacBook drive permissions in Recovery Mode
Information It may be necessary to repair the drive data and drive permissions of the Mac or MacBook to restore proper operation. This is best done from within the recovery environment to avoid problems. Steps Boot into Recovery Mode first. Within ...
Mac OS - Boot a Mac or MacBook into recovery mode
Problem A Mac computer does not properly boot into Mac OS normally, and you need to boot the machine into recovery mode to fix the problem. Detail Recovery mode is a state that you can boot into that allows maintenance to be carried out to restore ...