Caption.Ed – Gathering application logs for Mac OS app

Caption.Ed – Gathering application logs for Mac OS app


Problem

There is a problem with the installed Caption.Ed app on Mac OS that require gathering of logs from the affected system. 


Resolution


1.     Open Finder:

o   Click on the left-most icon in the Dock to open Finder.

2.     Access the Logs Folder:

o   In the menu bar, click on Go → Go to Folder...

3.     Enter the Path:

o   Copy and paste the following path into the pop-up window:  ~/Library/Logs/Caption.Ed

4.     Locate the Error Log:

o   Look for the main file in this location.

5.     Send the Error Log:

o   Please send us the main file for further analysis.

 




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