Error "Unfortunately Kapmini has stopped" appears phone Minivision phone.

Error "Unfortunately Kapmini has stopped" appears phone Minivision phone.

Problem:

Whilst operating the phone an error message “Unfortunately Kapmini has stopped” is spoken/displayed on the Kapsys Minivision phone.

Resolution:

This is a known software issue that has been corrected by an update. Please follow the steps below to update the phone to the latest software version. After restarting the problem should be fixed.

  1. With phone turned on navigate to Applications > Settings > About phone > Software Update.
  2. When the phone indicates an update is available choose to download the update. During this process the phone will download and install the update.
  3. If you are asked to confirm installation at any time do so to continue with the update process. Once the update process is complete the problem should be resolved when the phone is next available after restarting.

    • Related Articles

    • Error: "unfortunately messages has stopped"

      Problem When you try to send a message using the Kapsys SmartVision 2 phone the error "unfortunately messages has stopped" appears. Resolution This problem may be caused by faulty information in the contact cards in the address book for a specific ...

    • MiniVision 2 - User guide

      Problem A customer needs to access the MiniVision 2 user guide. Resolution Please see below guides for Minivision 2+ and Minivision 2 below. Minivision 2+ Minivision 2+ user guide (Word) Minivision 2+ user guide (PDF) Minivision 2 Minivision 2 user ...

    • MiniVision 2 - Power on phone

      Problem A customer does not know how to power on the Minivision phone. Applies to Minivision 2 and 2+ Resolution The Minivision 2 does not have a separate power button, instead the phone uses the Call Release key to power the unit on if it is shut ...

    • Minivision 2 – Create new phone contact

      Problem A customer wishes to store a contact on Minivision 2 phone. Applies to Minivision 2 Resolution The MiniVision phone has a contacts application that allows the customer to store phone numbers with contact name and associated phone number and ...

    • Kapsys – Hearing compatibility notes (Internal)

      Problem A customer wishes to know how compatible Kapsys Minivision and SmartVision phones have with hearing aids. Applies to SmartVision 2/3 Minivision 2/2 plus Resolution Please see the information below for details. Kapsys phone hearing aid ...