Problem
A user of Freedom Scientific JAWS/ZoomText/Fusion encounters a problem after having purchased an SMA discover their SMA counts are missing from their product.
Applies to
- JAWS
- ZoomText
- Fusion
Resolution
After October 31st 2025 SMAs are only available on perpetual license products, the new subscription license products have a 1, 2 or 3 year time instead. Once purchased the allowed versions will be incremented onto the license to show the latest version allowed. This may be added to ILM and dongle product licenses. Below are some stepe recommended for checking and correcting missing SMA counts.
- Check the local ILM authorisation for JAWS or ZoomText/Fusion for reference. This will tell what authorisation status of the local installed authorisation however this may not be wholly accurate.
- For greater accuracy check ILM SMA status on FSActivate website.
- If a customers discovers the local authorisation is missing SMA counts that show on the online report they can use the online or offline activation process to bring their local license current with the SMA counts.
- Any customers using USB dongle authorisation can check dongle authorisation and if necessary should contact Sight & Sound Technical Support by phone on 01604 798 000 or email support@sightandsound.co.uk for assistance with your product serial number handy.