Index – Everest embosser paper feed problems

Index – Everest embosser paper feed problems

Problem

A customer has an Index Everest D V5 embosser that is experiencing problems with paper feed.


Resolution

Please observe the following recommendations to help avoid problems with paper feeding:

  1. Please use good copy paper quality with minimum weight of 120 gsm.

  1. The plastic paper supports should be slotted in behind the paper. The paper should then rest against these. Without these clipped in, the paper will bend backwards and won’t feed in properly.

 



  1. The paper rollers which pull the paper into the embosser should be  clean and have good grip (they should have a rubbery rather than smooth texture). If they no longer have enough grip, they will need to be cleaned with "Platenclene" (can be purchased from Amazon), or alternatively lightly sanded with sandpaper.

  2. If the paper is double-feeding, move the sheet/card selectors upwards, both right and left selector to the same position, until the papers are separated correctly (i.e, each page feeds through individually). If the paper is not feeding at all, move the selectors downwards. Ensure both of these selectors are both in the same position to avoid uneven feeding.

Here's the location of the card/sheet selectors:



  1. If the feeder is pulling the paper through but the embosser is still reporting that there is no paper, or that there is a paper jam even when there is no jam, it may be an amount of paper dust covering the paper sensor.
    Please see this Youtube video describing how to remove the front glass: https://www.youtube.com/watch?v=xni_D0vYrAs
    The sensor is located here, just above the metal embossing head.








  1. Please clean this with a cotton bud, soft cloth, or if you have it available, some canned compressed air to blow away the dust.

 


Further information:

  1. http://www.indexbraille.com/en-us/support/knowledge-base/troubleshooting/everest-d-v4-paper-setup-troubleshooting


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