MBT – Mountbatten Tutor keyboard not responding

MBT – Mountbatten Tutor keyboard not responding

Problem

When pressing keys on the keyboard the MBY unit respond as expected, either the menu keys or Braille keys do not operate .

Applies to

  1. Mountbatten Tutor (MBT)

Resolution

In normal use the LCD display and voice feedback should respond to key presses of Braille input or using the menu system.  If either of these are not responding as expected, please try the steps below to reset the keyboard.

  1. Power on the main Mountbatten Tutor unit first and leave running for approximately three minutes before commencing the next steps.
  2. Locate the keyboard and turn over to expose the bottom panel and Locate the pinhole reset button on the bottom panel.
  3. Then with a straightened paper click (or other small object) gently press and hold the pinhole reset for approximately two seconds and release the reset button.
  4. Then offer up the keyboard to the docking pins on the front of the main Mountbatten unit, the Mountbatten should indicate in speech that the keyboard is charging.
  5. After a short while disconnect the keyboard from charging and then attempt to use the keyboard as normal to check it is responding correctly.


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