Microsoft – Windows sign in PIN/password no longer being accepted

Microsoft – Windows sign in PIN/password no longer being accepted

Problem

A problem may arise when Windows no longer accepts either a biometric fingerprint or PIN to sign into Windows.  This may be due a change in security settings.

Applies to

  1. Windows 11

Resolution

You can attempt to get into safe mode and use the instructions to  resolve the problem:

  1. At the Windows sign in screen press and hold Shift Key from the keyboard and click on Restart option under the power button symbol (bottom right).  The computer will then restart in the recovery environment.
  2. Once the PC is in the recovery environment pleasse select Troubleshoot > Advanced Options > Startup Settings, then click Reset
  3. Then press F5 to select Enable Safe Mode with Networking.
  4. Once the PC Boot in Safe Mode with Networking, sign in with your Microsoft account.
  5. Then go to Settings, click on Accounts.
  6. Select Sign in Options from the left pane. Under PIN click on Remove and then click on Add to create a new Pin.
  7. Restart the PC in Normal mode and check if you can login using the new PIN number.

    • Related Articles

    • Microsoft – Change sign-in password

      Problem A user would like to change their Windows sign-in password. Applies to Windows 11 Resolution You can use the steps below to change the sign in password in the Settings app. Click the Windows Start button and choose Settings. If necessary type ...

    • Microsoft - Starting Windows Narrator

      Problem A JAWS or ZoomText customer encounters a problem where their machine starts without their accessibility product and need speech access in order to aid support to remote into their computer. Applies to Windows 10/11 Resolution Use one of the ...

    • JAWS – Windows Start menu no longer speaks when navigating

      Problem The Windows Start menu no longer speaks when opened. Using arrow keys or TAB elicits no speech feedback from JAWS. Applies to JAWS with Windows 10/11 Resolution This problem has been identified in Windows 10 and Windows with JAWS version 2025 ...

    • Microsoft - Removing bad or faulty Windows update

      Problem The most recently installed Windows update causes problems with other critical software used on the computer system. Applies to Windows 10/11 Resolution Pleasse revioew the information below to resolve the problem. Windows update removal You ...

    • Microsoft – Stuck in Windows (OOBE) setup screen

      Problem After some Windows update a user may be presented with a screen to provide answers to setup quesionts which they cannot exit to use their computer. Resolution These setup screeens are called Out Of the Box Experience (OOBE) . Generally it is ...