SensePlayer - Unable to sign into Sonocent mobile app with email and PIN number

SensePlayer - Unable to sign into Sonocent mobile app with email and PIN number

Problem

If you are unable to sign into the Sonocent link mobile app with your email and PIN and the error comes back saying something to the effect there is no license, this may indicate that you have not registered your software yet so that Sonocent is not aware of your login. To resolve please register the software as per below solution.


Resolution

  1. Open the Sonocent on your laptop or PC (not the mobile app on the phone).
  2. After the application opens please observe green banner above the "Home" tab.
  3. Please click on this banner and complete the registration process for your license.
  4. Once you have completed registration using your email address you will be able to access the LINK app.


Note:
The email address used in registration will be the one used for the mobile app login. When asked for the PIN use the last four digits of the Audio Notetaker product key.

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