JAWS - Word quits during spell checking or correcting via context menu

JAWS - Word quits during spell checking or correcting via context menu

Problem

A customer running JAWS encounters a problem that causes Microsoft Word to quite without warning.  Running Spell checker or press shift+F10 and selecting a replacement word appear to trigger the crash. 


Applies to

  1. JAWS
  2. Fusion

Software

  1. JAWS/Fusion 2021.2107
  2. Microsoft Office Professional Plus 2019 version 1808 (Build 10379.20043 Click-To-Run)

Resolution

Check the JAWS serial number has a license sufficient to run version 2022 or later.  Please visit:  https://fsactivate.freedomscientific.com/Activation/VerifyActivationKeys to check the version that is allowed or check in About JAWS under Help menu in JAWS to see if there are versions allowed beyond 2021.  If he license is insufficient customers are advised to upgrade their license to the current version.


    • Related Articles

    • Microsoft - Spell check wizard replaced by Editor

      Problem A Microsoft Word user encounters a problem where the spell check wizard is replaced with Microsoft Editor experience. Applies to Microsoft Word Resoiution Microsoft removed the spell check wizard with the Editor experience. Please find below ...

    • Microsoft - Restore full context menu on Windows 11

      Problem A Windows 11 user encounters a problem where some options they access frequently are only availalbe after select more options in the context in Winbdows File Explorer making tasks lengthier to complete. Applies to Windows 11 Resolution In ...

    • ZoomText - Crash when using spell checker in Microsoft Office apps and Zoomtext 2021

      Problem When using Microsoft Office apps and activate the spell checker this causes the application (such as Word) to crash. This behaviour is only observed when Zoomtext 2021 is running. Applies to ZoomText/Fusion 2021 Affected Office versions ...

    • Microsoft - Check windows version

      Problem You need to check which version of Windows is installed on a computer system. Resolution Since October 14th 2025 the current version of Windows 11 is supported and Windows 10 is no longer supported. If you find Windows 10 installed consider ...

    • ZoomText - PowerShell or Command Prompt windows crashes/closes whilst ZoomText running

      Problem When ZoomText is running and you open a PowerShell window and attempt to run commands; the commands crash or the PowerShell window abruptly closes. These problems have been observed in both ZoomText 2020 and 2021. Affected versions ZoomText ...