Read&Write - License expired message displayed

Read&Write - License expired message displayed

Problem

A DSA student using Read&Write receives a message that the license has expired in the “About Read&Write window.

Resolution

  • The problem is most likely to be with email sign-in address. Student customers should be advised that they should sign in with their personal email rather than using their academic email which may be associated with another license or no license at all.
  • When encountering this issue it may also be a good idea to supply their product serial number in case that is needed to activate the license.

    • Related Articles

    • Texthelp – Signing into Read and Write

      Problem After installing you must sign into an account before you can use Read and Write but you do not have a Microsoft or Google account. Applies to Read & Write Resolution Customers are invited to sign in with one of the listed services in order ...

    • TextHelp - Activate Read & Write using workplace email or Take Home Code

      Problem A Read & Write user needs to activate using their workplace email or they have a Take Home Code for their license. Applies to Read & Write Resolution When prompted to sign in click My workplace email if you have a workplace email and sign in ...

    • TextHelp - Activate Read and Write using license serial number

      Problem A Read an Write user needs to activate their Read & Write software license using a serial number. Applies to Read & Write Resolution Open Read and Write on your computer. Click the Read & Write icon at the top of the screen. Select the ...

    • Texthelp – Read & Write is signed in but features do not work or there is an expiry on license

      Problem A DSA user of Read & Write discovers their toolbar is not populated or an installation of Global autocorrect is not working. Applies to Read & Write (Mac) Resolution This problem may be the result of being signed in under the wrong account. ...

    • Texthelp - Offline activation for Read & Write

      Problem You need to activate Read and Write installed on an offline computer that doesn’t have an internet connection. Applies to • Read & Write (version 12.0.71 and above) Resolution You can carry out an offline activation if the online activation ...