Texthelp – Read & Write is signed in but features do not work or there is an expiry on license

Texthelp – Read & Write is signed in but features do not work or there is an expiry on license

Problem

A DSA user of Read & Write discovers their toolbar is not populated or an installation of Global autocorrect is not  working.

 

Applies to

  1. Read & Write (Mac)

Resolution

This problem may be the result of being signed in under the wrong account.  DSA customers should use their personal email for signing in.  They can then add there serial number if it is first time installation.


  1. Click the picture of a person showing in the top right of the RW toolbar.  



  2. Then click Sign Out in the drop down menu.
  3. Click the  purple puzzle piece icon near the top of the display and choose, a new window will appear and choose the mail service eg Gmail you wish to sign in with.
  4. Then click the Read & Write menu bar icon and choose "About Read & Write".
  5. If the window shows an empty space for a code enter it in and click Activate button. 

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