SmartVision 3 - Unread messages app notification cannot be cleared

SmartVision 3 - Unread messages app notification cannot be cleared

Problem

A Smartvision 3 has a persistant unread message notification they cannot clear by means of going through all the messages.

Applies to

Smartvision 3

Resolution

Please use each set of steps in turn to fix the problem.

Method 1 - Mark all messages as read:

  1. From Standby press DOWN ARROW to select Applications then press OK.
  2. Then press UP ARROW/DOWN ARROW to select Messages then press OK.
  3. Then press UP ARROW/DOWN ARROPW to find Sign In As [your name] then press OK.
  4. Then press UP/DOWN arrow keys to select Mark All Message As Read then press OK.


Method 2 - Clear Storage:

  1. From the Home screen press Menu key then select Settings then press OK.
  2. Then select Apps and Notifications.
  3. Then select Messages then press OK.
  4. Then select Storage and Cache, then press OK.
  5. Clear Storage then press OK.
  6. Then select Clear Storage button then press OK.
  7. Then select OK on the pop up message to confirm, then press OK button on the phone.

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