WeWalk – New compass function added in Firmware
Problem
A WeWalk user who has updated their unit with the September 2025 update wishes to know more about ther new compass funcionality.
Applies to
- WeWalk 2
Resolution
At the beginning of September 2025 a new WeWalk firmware update was released to the public which enables a compass feature to help with providing better navigation feedback. However, some calibration is required before use.
- Make sure Smart Cane 2 is properly attached to the white cane.
- In an outdoor area, hold the cane at a walking angle of about 45–55 degrees, with the side containing four buttons facing upward and the side with two buttons facing right.
- On the right side, press and hold the button located below the obstacle detection button until you hear the beep.
- While keeping the cane at the walking angle, slowly rotate in a circle together with the cane.
- When you hear three beeps, the calibration process is complete.
IMPORTANT!
This improvement is currently available only on iOS. Work on the Android version is still in progress.
Notes
- If you notice that the compass is not working correctly, you can repeat the calibration by following the same steps.
- If you cannot calibrate right now, you will see this alert again when you reconnect the app and the cane.
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