ZoomText – Remove ZoomText that blocks use of a computer

ZoomText – Remove ZoomText that blocks use of a computer

Problem

A support technician or ZoomText user encounters a problem where ZoomText software after starting makes the operation of the computer impossiuble and need to uninstall the software. 

Applies to

  1. ZoomText

Resolution

The steps below can be used on systems that prompt the user for a password.
  1. Start the computer as normal and wait for sign in screen.
  2. At sign in screen click Power button to open the menu of choices.
  3. Then hold down SHIFT key then click Restart, then release shift after clicking Restart.
  4. The computer will then run in safe mode and may prompt you to sign in.
  5. After signing in click Start button and search Task Manager and click to open it.
  6. Then click Startup apps tab.
  7. Locate ZoomText entry, then right click and choose Disable by left clcking.  Then ZoomText should show as Disable in the Statue column.
  8. Then restart the computer normally and sign in.  ZoomText should no longer be active.
  9. Right click Start and choose Apps and Features then left click  it.
  10. Then search ZoomText and click Uninstall then follow the prompts to complete the uninstallation.

From here you may then install an updated ZoomText if a license is available for a later version that may work better.


Notes
Note
On systems where the user is not prompted to sign in or they are signed in automatically press CONTROL+ALT+DELETE then choose Sign Out then start from step 2 in the instructions above.

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