Dev
MathType - Mandatory Update Required: MathType 7 for Windows
Problem An end user currently running Mathtype 7 software may be experiencing technical issues with the running of the software. Applies to Mathtype 7.0 Resolution The developer of Mathtype have a new update for all MathType 7 users they can use to ...
TSS - TSS license manager does not work from within Microsoft Word
Problem When attmepting to authorise TSS software you may in secure environments encounter problems whilst trying to activate the TSS software from within Microsoft Word. The process either does not work at all or posts an error message before ...
Freedom Scientific – What happened to public betas
Problem A customer asks about the annual public beta for JAWS/ZoomText/Fusion that usually happens around September. Applies to JAWS/ZoomText/Fusion Resolution Longstanding customers will have been familiar with the practice of an annual public beta ...
JAWS - Eloquence TTS language support
Problem A JAWS/Fusion user wishes to know what speech languages are support by the Eloquence TTS. Applies to JAWS/Fusion Resolution By default JAWS installs the Eloquence TTS as a lightweight solution, additional Vocalizer voices may be installed to ...
MiniVision 2/2+ – Adjust speech volume
Problem You wish to change the volume of the MiniVision 2 screen reader speech. Applies to Minivision 2/2+ Resolution From the Home screen press LEFT/RIGHT cursor key. A new menu will open with Voice highlighted. Press LEFT cursor to decrease speech ...
JAWS – Using JAWS find
Problem A JAWS user would like to know more about using JAWS find facility. Applies to JAWS Resolution JAWS find is a convenient method for users to find text strings in any document you are working on. It may sometimes be found to be preferrable to ...
Mac OS - Change current password
Poblem A user of a Mac computer needs to change their current Mac OS logon password. Applies to Mac OS Resolution Customers may wish to change the password they currently use to log into their Mac with, use the steps below: Click Apple symbol (top ...
Apple - Reporting VoiceOver accessibility issues
Problem A user of an Apple IOS device and one of our Braille products encounters an issue which may be a bug in VoiceOver screen reader. Applies to Apple IOS Resolution When using one of our Braille products eg. Focus Braille or HIMS BrailleSense ...
BrailleSense 6 – Copy file from flashdisk to SD card or USB drive
Problem You wish to copy a file on the BrailleSense 6 flashdisk to a destination folder on an SD card or USB drive. Applies to BrailleSense 6 Resolution Please connect your external SD card or USB media to the BrailleSense 6 then follow the ...
Microsoft – Adding Defender AV folder exceptions
Problem For some products to operate correctly it may be necessary to provide Defender with folder exclusions from its scanning technology. Resolution Please use one of the methods below as appropriate to he operational scenario. Open Start then ...
Adobe – Customize document colours
Problem A user wishes to change the default document colours in Adobe Reader to suit their needs. Applies to Adobe Reader Resolution By default Adobe does not follow changes to Windows colour settings like Hi-Contrast, instead changes are required ...
Adobe – Creating accessible PDFs
Problem A developer or document author are seeking information about available resources for creating accessible PDF documents for use with Screen Readers and other AT software eg. JAWS/ZoomText/Fusion etc. Resolution Adobe produce online ...