General
Laptop HP - Run component hardware tests (UEFI)
Problem An HP laptop is suspected of having problems with hardware and you wish to run hardware diagnostics independantly of Windows to identify the problem. Applies to Laptop - HP Resolution Note This document assumes UEFI diagnostics are already ...
HP - LCD display pixel policy
Problem A bright or dark pixel is showing on an LCD display or HP laptop. Detail A manufacturer will usually have a specific threshold of the number of defective pixels on their displays as detailed by the article below. Resolution Please refer to ...
Obtaining battery cycle count information on HP laptops
Problem: The laptop has abnormally low battery performance in use or cuts out almost instantly when disconnected from mains power. Resolution: To resolve this issue it may be useful to check the battery cycle count information. Within the first year ...
HP - Disable Action Keys to allow F1-F12 function key access
Problem A customer needs to use conventional function keys rather than their Action Key assignments. Applies to HP 245 G8 HP 250 G9 Similar HP laptops Detail Action Keys are the name HP give to the setting that is the default setting with many of ...