Microsoft - Attach file does not work in Outlook webmail

Microsoft - Attach file does not work in Outlook webmail

Problem

A Mac user working with Microsoft Outlook webmail interface encounters a problem after clicking a button to attach a file stored on their Mac is unable to add it to the message they are sending. 


Applies to

  1. Outlook webmail on Mac

Resolution

  1. Open Finder and choose Applications > Utlities.
  2. In the Utilities sub folder open Disk Utility.
  3. In Disk Utility click First Aid. During this time the normal operation of the machine will be suspended.
  4. When the operation completes, click OK button, then restart the Mac.

Other items to consider

• Check Chrome is up to date by going to the application menu eg. Chrome and then choose About Chrome. For Safari use the Check for updates in the operating system.
• If updating the browser or Mac OS does not help carry out a Disk Utility First Aid using the steps below:

    • Related Articles

    • JAWS - Attach file to message in Outlook

      Problem A JAWS user wishes to include a file attachment with a message they are sending in Microsof Applies to Outlook (Classic) Outlook (New) Resolution Outlook Classic - Press the following keys in sequence ALT, H, A. F to open the file attachment ...

    • JAWS – Opening and reading a Microsoft Word file attachment for Outlook web app

      Problem A JAWS customer using Outlook Web app needs to access a Microsoft Word document attachment with JAWS. Resolution Below are two sets of instructions relating for Office 365 for consumers and Office 365 Business. Choose the set that seem most ...

    • Microsoft - Outlook (New) problems and solutions

      Problem A customer using magnification or a screen reader encounters Microsoft's new Outlook application with which they are unfamiliar. Applies to Outlook (New) Resolution The Microsoft Outlook (New) application is being installed onto Windows 11 ...

    • Microsoft – Adjust Outlook email font options

      Problem A customer needs to customise the display fonts used when drafting email in Microsoft Outlook. Applies to Microsoft Outlook Application a frequently requested adjustment is for the font used whilst editing emails to be made more readable by a ...

    • JAWS – Microsoft office ribbon accelerator keys do not always work

      Problem A JAWS customer using Microsoft Office applications find that sometimes when they use the Microsoft Office ribbon accelerator keystrokes, they do not always work or function as expected. Applies to JAWS Fusion Resolution The Microsoft Office ...