FS Auth – Retrieve ILM code from JAWS/ZoomText/Fusion installation

FS Auth – Retrieve ILM code from JAWS/ZoomText/Fusion installation


Problem

A customer asks if it is possible to retrieve the 20 digit authorisation number used for an install of JAWS/ZoomText/Fusion/Openbook.


Detail

Supplied with any Freedom Scientific ILM license product is a 20 digit ILM code that is used as a product key to activate the software. 


Resolution

  1. The ILM code is not stored in Windows in a readable format for Administrators to retrieve. 
  2. Customers who retain their product serial number information may contact Technical Support for assistance with retrieving their ILM code.  Call our support line 01604 798 000 or email support@sightandsound.co.uk for help.

Note
We have been told by Freedom Scientific that this information is encrypted and considered by the developer to be proprietary and is not available even to their own Technical Support staff.



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