JAWS is not authorised but is showing serial number 799

JAWS is not authorised but is showing serial number 799

Problem

JAWS starts but immediately posts dialogue to authorise even though when looking in "About JAWS" a serial number of 799 is licensed.

Resolution

This situation may occur in a networked environment whilst the product is awaiting authorization with an ILM key.
  1. Open Start menu and search "Control panel" and then choose "System".
  2. Then click the "Environment variable" button.
  3. Look in the lower of the two lists ie. System Environment variables.
  4. Find the line showing "LSFORCEHOST" and then click "Delete" button.
  5. The environment variable will be deleted instantly and you can now retry activation.

Further information

Serial number 799 indicates the product is running on a grace period whilst authorization has yet to be found.


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