SmartVision 3 - Install system software update

Problem

A SmartVision 3 user wishes to respond to a notification of an available system update or seeks an update.

Applies to

1. SmartVision 3

Resolution

Please use the steps below to update the Android software on SmartVision 3 phone.  Users should be aware that there are currently no plans to offer Android 12 on the SmartVision 3 due to problems this version causes for the Kapsys software, however updates will continue to be pushed security patches for the existing Android 11 software.

1. Where possible plug the SmartVision into a charger to avoid losing power during the update process.
2. Then from the home screen press MENU and hen use UP/DOWN arrow keys to choose Settings and pres OK.
   
3. Then navigate using UP/DOWN arrow keys to choose About Phone and press OK.
   
4. Then choose System Update then press OK.
   
5. Then use UP/DOWN arrow to navigate to the Download and Install button and press OK.  The update will then begin download and provide download progress updates.
   
6. If you wish to stop downloading press Back button to exit back to the main screen.  You may navigate using steps 1 through 4 to re-commence downloading where you left off.
7. Then navigate down to Update button then press OK.  You will near notifications when the update has been successfully installed.

Note

You can also open Applications and choose Settings app.  If an update is available you will be taken directly to the System Update screen if an update is available for the SmartVision 3 phone.

Tip

Updates for the Android system can be quite large, please be patient during the download.  You can lock the phone and leave it to download the software in standby mode.  When you unlock you will be returned to the screen you were on before the phone was locked.

• Related Articles

• SmartVision 3 - Software update version 11218

  About From 04/03/2024 Kapsys posted a software update for SmartVision 3 phone. This update is recommended for all users. Release Version: 11218 Updating software Note: You must have an internet connection to download and install SmartVision3 system ...

• How to download a software update

  Problem You need to install a Smartvision 2 phone software update. Resolution Note An Internet connection either via cellular or Wi-Fi is required to download and install SmartVision2 updates. If you are using a PAYG phone plan you may wish to avoid ...

• MiniVision 2 – Check for software updates

  Problem In order to attempt to troubleshoot a problem with the MiniVision 2, users are advised to try checking for software updates to fix a problem. Resolution Kapsys recommend users use run the update proceedure when they have access to Wi-Fi ...

• Unable to download the SmartVision update

  Problem You are not able to update the softwar on the Kapsys Smartvision 2 mobile phone. Resolution Please make sure your SmartVision2 has an Internet connection as it is necessary to download the update. It is also advised to use a Wi-Fi connection ...

• SmartVision – Some Play store items do not update

  Problem A customer receives a notification about updates to “Speech Recognition and synthesis” or “QuickSupport” via Play store but are unable to update either app. Applies to SmartVision 3 SmartVision 2 Resolution Customers are advised that Kapsys ...