Troubleshooting
BrailleSense 6 – Remove redundant profiles to fix wi-fi stability problem
Problem A BrailleSense 6 customer has problems with unstable connection that drops frequently but the reception appears to be either good or excellent. Applies to BrailleSense 6 (H632B) BrailleSense 6 Mini (H620B) Resolution A potential resolution is ...
BrailleSense 6 – Strange files suddenly appear in File Explorer
Problem A customer notices strange files having suddenly appeared on their flashdisk. Detail Files such as those below may suddenly appear and cause customers concern about their unit. The files that may be seen are: .cloud .polairsoffice .selvashc ...
Error "Dictionary not found" on BrailleSense 6 units
Problem When you try to start the included BrailleSense 6 dictionary the error message "Dictionary file not found" is posted. Resolution To fix the issue you must carry out the following: Connect BrailleSense to a computer. Obtain the "HanDictionary" ...
Using BrailleSense 6 backup and restore application.
Information Below information on using the Backup and Restore application for BrailleSense 6. Application Preserve settings after hard reset of BrailleSense 6 notetaker. Steps to creating a backup: Press F1 to open Settings and press letter K. ...
BrailleSense 6 - Resets
Problem The BrailleSense 6 is not behaving normally. You can possily fix using a reset. Resolution Firmware 1.7 patch released to fix startup freeze A patch for the original firmware 1.7 release has been made available to fix an issue a freeze at ...