Troubleshooting
BrailleSense 6 - Create screenshot, screen recording or logs
Problem A BrailleSense 6 user wishes to create logs or provide screenshots to help with a technical support problem. Applies to BrailleSense 6 Resolution Below are a number of utility commands a user may use commands designed to assist with a ...
BrailleSense 6 – Remove redundant profiles to fix wi-fi stability problem
Problem A BrailleSense 6 customer has problems with unstable connection that drops frequently but the reception appears to be either good or excellent. Applies to BrailleSense 6 (H632B) BrailleSense 6 Mini (H620B) Resolution A potential resolution is ...
BrailleSense 6 – Strange files suddenly appear in File Explorer
Problem A customer notices strange files having suddenly appeared on their flashdisk. Resolution Files such as those below may suddenly appear and cause customers concern about their unit. The files that may be seen are: .cloud .polairsoffice ...
BrailleSense 6 – The Braille line shows a row of letter X
Problem When BrailleSense 6 is powered on the Braille line displays a row of letter X characters. Applies to BrailleSense 6 BrailleSense 6 Mini Resolution This is known to be a hardware problem requiring repair: Pleawse call Sight & Sound to ...
Error "Dictionary not found" on BrailleSense 6 units
Problem When you try to start the included BrailleSense 6 dictionary it posts an error: "Dictionary file not found" is posted. Applies to BrailleSense 6 BraillleSense 6 mini Resolution To fix the issue you must carry out the following: Connect ...
BrailleSense 6 - Use the backup and restore application.
Problem You wish to use the Back/Restore application with BrailleSense 6. Applies to BrailleSense 6 BrailleSense 6 mini Resolution Below information on using the Backup and Restore application for BrailleSense 6. One may use the application to ...
BrailleSense 6 - Resets
Problem The BrailleSense 6 is not behaving normally. You can possily fix using a reset. Applies to BrailleSense 6 Resolution Firmware 1.7 patch released to fix startup freeze For customers who downloaded/installed the original firmware 1.7 firmware, ...