JAWS - Install on Remote Computer for access via RDP/CITRIX

JAWS - Install on Remote Computer for access via RDP/CITRIX

Problem

An IT Technician is tasked with installing JAWS onto a Remote computer for access via RDP/CITRIX.

Applies to

  1. JAWS

Resolution

Please review the information below to install JAWS on a Remote computer for access via RDP/CITRIX.


Notes
Note

JAWS downloads

  1. JAWS - Current Version online installers
  2. JAWS - Previous Version online installers
  3. JAWS - Offline installers for secure environments

Fusion downloads

  1. Fusion - Current version online installers
  2. Fusion - Previous versions onl;ine installers
  3. Fusion - -Offline installers (for secure environments)


Notes
Note
Customers in restricted IT environments are advised to use offline installers for best results during installation.


  1. Refer to the download links and obtain the required download for your license. 
  2. Then ensure you have administrator rights to install software and run the installer downloaded earlier.
  3. When UAC prompts please authenticate using your credentials to confirm the installation. 
  4. At completion you are invited to restart the system, please do so when practical.  It is not necessary to add a license to the server copy of JAWS as this is queried from the client computer when the end user connects from their machine. 

Remote Access testing

To correctly test remote access one must attempt to access the remote copy of JAWS via a workstation runing the client copy of JAWS.  Failure to observe running JAWS without a connected client copy will result in a message being displayed to the effect that authorisation for remote access is not available. Once the remote copy is able to detect the client JAWS installation it will receive correct authorisation and commence communiation so that appropriate support is made available on the client machine.

Client system installation

Before Remote Access cam be properly tested some work may be required on the client machine to make it work with Remote Access.

  1. If installing for the first time on the client proceed by downloading the same offline installer as mentioned earlier.
  2. Run the installation package whilst logged in a administrator and complete the install following the prompts.
  3. If the license has Remote Access, this should be installed on the client computer only (no install on Reove computer required).
  4. Use the steps for manual activation.

Testing Remote Access

  1. Ensure JAWS is running on the client computer.
  2. From the desktop open a connection through to the remote computer.
  3. Then run JAWS installed on the remote computer, JAWS should open without any errors and will show the serial number of the client copy in the status line (when running as a window) or in the Help > About dialogue, this indicates that the remote access license is active. 
  4. If the end user has a Braille Display it may be necessary to have them confirm that Braille output is displaying normally from the remote computer system.