Activation
JAWS – Text cursor position appears to move randomely whilst editing documentrs
Problem When a JAWS user is entering text on a laptop computer with a touchpad they encounter a problem where randomly the text cursor may appear to jump around in the document as they type. Applies to JAWS and Windows 11 Resolution This problem may ...
JAWS – Check version and serial number authorisation status from 'About...' screen
Problem A JAWS user would like to verify their version and authorisation status. Resolution The following methods work for both ILM or Dongle Authorisation. If authorisation is not present or insufficient for the version running, the serial number ...
JAWS - Check local ILM Authorisation using FSAuth app
Problem A JAWS user wishes to verify the status of their JAWS product license. Applies to JAWS Detail In order for JAWS to operate as a full license there must be ILM authorisation key sufficient to meet the license for the currently running JAWS ...
JAWS is not authorised but is showing serial number 799
Problem JAWS starts but immediately posts dialogue to authorise even though when looking in "About JAWS" a serial number of 799 is licensed. Resolution This situation may occur in a networked environment whilst the product is awaiting authorization ...
JAWS - New user activation (ILM)
Problem A new or existing JAWS customer needs to activate their JAWS product. Applies to JAWS Detail The JAWS software requires activation before it can be operated as a full license. Once a sale has been processed an email from Sight and Sound will ...
JAWS dongle version installation FAQ
Information If you have ordered a JAWS dongle license this document may answer some important questions. I have a JAWS dongle is but there is nothing on the dongle to install with? A: The JAWS dongle does not contain any software but is purely an ...
JAWS - Manual activation procedure
Problem An IT technician is encountering problems during software activation process resulting in an error number being posted indicating activation has not taken place. Applies to JAWS Resolution Instructions below are provided. Using a mouse Start ...