troubleshooting
JAWS - Test Microsoft Outlook in safe mode
Problem A JAWS or ZoomText user is having problems using Outlook and you wish to test if running in safe mode helps. Applies to JAWS/ZoomText/Fusion Detail Although JAWS is specifically referenced this techinique can be used for ZoomText/Fusion as ...
JAWS - New hotkey for detecting windows state
Problem A JAWS user would like to know the windows state of an open application. Applies to JAWS Resolution In JAWS 2024 September update a new feature has been added to the window title keystroke JAWSKey+T. When the keystroke JAWSKey+T is pressed ...
JAWS - Error on startup posted, error code 0xc0000135
Problem JAWS does not start, not speech is heard and a notice with error code 0xc0000135 is posted on screen. Note This process can be applied to other applications known to Sight and Sound where they post a similar error and fail to launch. ...
JAWS - Word quits during spell checking or correcting via context menu
Problem A customer running JAWS encounters a problem that causes Microsoft Word to quite without warning. Running Spell checker or press shift+F10 and selecting a replacement word appear to trigger the crash. Applies to JAWS Fusion Software ...
JAWS - Change to keyboard processing may disrupt other keyboard processing applications
Problem JAWS and Fusion products directly capture and hook keystrokes to function correctly. A recent change in veresion 2023.2306 is now known to affect customers who use other software that carry out similar keyboard processing to do their job. ...
FS Support - Using LogManUI tool to collect diagnostic information
Problem A customer using JAWS/ZoomText/Fusion software encounters a problem that can be reproduced predictably needs to submit logs to Freedom Scientific. Applies to • JAWS • ZoomText • Fusion Resolution This document provides information how to run ...
FS Support - Run FS Support tool to gather technical information
Problem A customer needs to run the FS Support tool to provide technical diagnostic information regarding an installed Freedom Scientific software product JAWS/ZoomText/Fusion. Applies to JAWS ZoomText Fusion Detail From version 2021 onwards ...
JAWS - Run in default mode to troubleshoot problems
Problem A customer has a JAWS problem where the software is not working as expected. Detail A common technique for establishing if user settings are the cause of the problem one may attempt to run JAWS in default mode to see if the problem is cleared ...
JAWS - Disable the accessibility driver to improve JAWS performance with applications
Problem JAWS attempts to intercept messages within Windows from the graphic subsystem. As JAWS moves to other methods to obtain information you may try disabling the Accessibility Driver to see if this helps with screen reading some apps. Applies to ...
JAWS – Start menu is not read out when activated
Problem A JAWS user is unable to read content of the Start menu when it is activated. Resolution Use either method below to fix the problem. Method 1 - Disable Accessibility driver Press JAWSKey+F2 and arrow down to Settings Centre and press ENTER. ...
JAWS – Windows Start menu no longer speaks when navigating
Problem The Windows Start menu no longer speaks when opened. Using arrow keys or TAB elicits no speech feedback from JAWS. Resolution Freedom Scientific have developed a registry fix file that can be applied to affected systems. This resets the ...