Troubleshooting
Mountbatten - Soft and hard resets
Problem A Mountbatten unit is no longer working as expected, a reset may fix the problem. Resolution Please use both procedures in turn to see if they will resolve the problem. Soft reset Please disconnect all cables (except power) and turn off the ...
Mountbatten – Set up for use with MBComm accessory
Information MBComm is a Mountbatten accessory designed to facilitate communicate between a Mountbatten and Windows computer for file transfer etc. Requirements • MBComm software and USB driver CD (two installers) • Windows PC/laptop with USB port. ...
Mountbatten – Emboss a test page to check embossing quality
Problem There are problems Mountbatten embossed output and one needs to check using a standard test print. Resolution Use the steps below to make a test print with the Mountbatten to check the embossing head is working correctly. If commands are not ...
Mountbatten - Reset procedure
Problem A Mountbatten Tutor (MBT) is not working as expected, a reset may fix the problem. Applies to Mountbatten Mountbatten Whisperer Resolution Use the methods below to carry out Mountbatten resets. Warning! This procedure only for the older ...
Mountbatten – Activate command mode
Problem You wish to enable command mode for more advanced functionality of the Mountbatten Brailler. Applies to: Mountbatten Mountbatten Whisperer Resolution The Mountbatten has two main modes of operation Learn mode and Advanced mode. In Learn mode ...
Mountbatten - Check firmware version
Problem There is a technical support issue with one of the older style Mountbatten notetakers such as Mountbatten Whisperer models that needs firmware version informationi in order to successfully troubleshoot the cause. In the course of ...
Mountbatten - Replacement Mountbatten charger
Problem A Mountbatten customer needs to source a suitable replacement charger for their Mountbatten. Applies to Mountbatten Brailler Mountbatten Whisperer Resolution Where possible customers are encouraged to purchase the following item from Sight & ...
Mountbatten - Battery care tips
About The Mountbatten uses a special rechargeable main battery that provides high current for embossing. Below are battery care tips that will extend the useful life of the battery. Failure to follow these guidelines may result in the battery going ...
Mountbatten - Advanced commands not working
Problem When using Mountbatten advanced commands do not appear to be working. Resolution By default, the Mountbatten ships in Learn mode, whilst so set many features are disabled. If you wish to unlock Advanced Mode use the steps below to enable it. ...
Mountbatten - Replacing Mountbatten Brailler main battery
Problem The Mountbatten battery needs replacing with new internal main batterry. Applies to Mountbatten Pro Mountbatten Writer Mountbatten Writer Plus Mountbatten Learning System Resolution These steps may be undertaken in the field without return to ...
Harpo - Mountbatten Brailler product information (Internal)
About The Mountbatten range are a family of electronic Braille writing machines enhanced with software for Braille and Braille music education. At its most basic level it can be used as an electronic Perkins mechanical Brailler but without the strain ...
Mountbatten - Responds by speaking "error" when changing dot impact level
Problem When using the hotkey combinations command + backtab (increase impact level) or command + tab (decrease impact level) to change the dot impact, the speech "error" is heard. Applies to Mounbatten Resolution The dot impact commands are only ...