Apps
ZoomText/Fusion – Using Microsoft Co-Pilot app
Problem A ZoomText/Fusion user would like to use Microsoft Co-Pilot app. Applies to ZoomText/Fusion Resolution At the time of writing 09/2025 there are known bugs submitted with Vispero for the attention of development to address. Currently we do not ...
ZoomTett/Fusion – Participants on Teams call see black screen
Problem If a ZoomText/Fusion user is sharing a specific window of their desktop the other participants only see a black screen. Applies to ZoomText/Fusion Resolution Open the ZoomText/Fusion window by clicking the taskbar button or press ...
Freedom Scientific - No website text in Firefox browser
Problem When using Firefox browser with JAWS/ZoomText/Fusion you encounter a problem where website text is not readable using your Freedom Scientific BLV product. Applis to JAWS/ZoomText/Fusion Resolution After initial installation of Firefox it is ...
ZoomText – Notification banners posted by New Teams app not visible
Problem A ZoomText user may discover that notification banners from New Teams software recently introduced by Microsoft Applies to ZoomText 2022 and above Fusion 2022 and above Detail The Microsoft Teams app has been given a refresh dubbed New Teams, ...
ZoomText/Fusion – Enable the new xFont smoothing in version 2024
Problem A ZoomText/Fusion 2024 customer experiences poor font smoothing in Microsoft Office applications. Resolution From version 2024.2312 ZoomText/Fusion has newly refactored magnification engine that supports better font smoothing, to enable this ...
ZoomText/Fusion – About the operation of caps lock key
Problem A customer is running ZoomText/Fusion and finds they are unable to toggle caps lock state on and off using a single press whilst ZoomText/Fusion is running. Applies to ZoomText Fusion Detail From ZoomText 2018 onwards Freedom Scientific use ...
ZoomText/Fusion logon support continues to run when registry key has been set
Problem You are disabling the ZoomText/Fusion logon support by setting the relevant registry key but the logon support continues to run. Application You do not wish to have logon support enabled on a remote server to avoid interfering with use by non ...
ZoomText – Setting start up options (using ZoomText UI)
Problem A customer's ZoomText does not start up automatically so they have to run in manually.. Applies to ZoomText/Fusion Resolution ZoomText can be made to start automatically during sign in and after sign in using two separate settings. Choose the ...
ZoomText - Adobe Reader install and recommended settings
Problem You wish to read documents in Adobe Reader with ZoomText but are unable to make the speech work with these documents. Resolution Adobe Reader is the recommended application for use with ZoomText to allow the software to read PDF documents ...
ZoomText - Running Zoomtext causes Microsoft Teams blank window
Problem When ZoomText is running it causes the Microsoft Teams window to show blank. When ZoomText is not running Teams may display properly. Resolution Items to consider: Consider trying an updated version of ZoomText with Teams to see if this will ...
ZoomText - Running ZoomText causes black screen in Care Management System software
Problem When using Care Management System with ZoomText the window interface is blacked out. Resolution Open Windows Explorer and navigate to the folllowing folder path for "AHOIUtil.exe", refer to the section below for location by version eg. ...
ZoomText - Freezing in third-party applications
Problem When running thid party applications with ZoomText running the third party application may freeze or crash. An example of such a third-party application might be a CRM package such as Sage. Detail ZoomText runs some memory patches on ...
ZoomText - Office 2016 application crashes with ZoomText 2021
Problem When using ZoomText 2021 with Microsoft Office 2016 applications (i.e. Word 2016, Excel 2016) are restarting, closing, or crashing when ZoomText 2021 is in use. Known examples include when working with comments or spellcheck in a Word ...
ZoomText - Crash when using spell checker in Microsoft Office apps and Zoomtext 2021
Problem When using Microsoft Office apps and activate the spell checker this causes the application (such as Word) to crash. This behaviour is only observed when Zoomtext 2021 is running. Applies to ZoomText/Fusion 2021 Affected Office versions ...
ZoomText - Adobe PDF document moves back to first page whilst scrolling
Problem If a customer has an Adobe Reader PDF document open, when they try to scroll further down the document the view and read revert back to the top document. Resolution Please try each solution below to fix the problem and test again. Method 1: ...