General
SmartVision 3 - Blanked out screen
Problem A SmartVision 3 user encounters a problem where normal display is replaced by text stating the screen has been hidden by Talkback, or the screen is completely blanked out. The screen message below is shown for approximately three minutes ...
SmartVision 3 - Update an app on Play Store
Problem You wish to update an app via the Play Store on the SmartVision 3 to fix a problem. Applies to SmartVision 3 Resolution From the Home screen use the UP/DOWN keys to navigate to and open Applications > Play Store. Navigate to Search then press ...
SmartVision 3 - Add contacts
Problem You wish to enter a contact into SmartVision 3 Contacts app. Applies to SmartVision 3 Resolution From Home screen press UP/DOWN arrow keys to select Contacts then press OK. In contact screen press UP/DOWN ARROW keys to select Create Contact ...
SmartVision 3 - Phone does not boot into the Kapsys home screen
Problem When the SmartVision 3 starts up it does not speak and the normal home screen is not display. The standard Android screen with the Google search box is shown instead, an example is shown below: Applies to SmartVision 3 Resolution The process ...
SmartVision 3 – Send an email
Problem A SmartVision user wishes to send an email to an existing contact. Applies to SmartVision 3 Resolution You can use the voice dictation to compose and send an email using the steps below. Open Gmail app. Then use UP/DOWN arrow keys to find ...
SmartVision 3 – Backup phone data
Problem You wish to backup data on a SmartVision 3 phone. Applies to SmartVision 3 Resolution You can use the backup application to backup your data to Google cloud storage provided you are signed into your account on the phone and have either Wi-Fi ...
SmartVision 3 - Problems using phone contacts app
Problem A SmartVision 3 user encounters a problem when searching their entered contacts. An error is displayed stating the contact does not exist; or when pressing OK on a contact does not lead to contact card being displayed to access actions for ...
SmartVision 3 – NFC tag voice memos do not work
Problem A SmartVision 3 user is unable to play back the correct voice memo for an NFC tag recorded earlier. Applies to SmartVision 3 Resolution This problem is known to be current in version 11478 (October 2024 update). The developers are working on ...
SmartVision – Clearing app cache to fix problems with a particular application
Problem An Android phone user has encountered a problem with an Android app and wishes to clear the app cache to attmpt to fix the problem. Applies to Kapsys SmartVision 3 Resolution These steps can be applied to any application that is having ...
SmartVision 3 – Default keypad shortcut commands
Problem A customer wishes to know what pre-defined quick keyboard shortcuts for commonly used features on Kapsys SmartVision 3 or SmartVision 2 mobile phone. Applies to SmartVision 3 Resolution Below listed are pre-defined shortcut keys built into ...
SmartVision 3 – OK button conducts search
Problem When using SmartVision 3 mobile, pressing OK button conducts a search action rather than confirming the selected action as intended. Resolution This problem is known to the developers and occurs when a Talkback is update is not applied ...
SmartVision 3 - Updating Android to version 12 and beyond
Problem A SmartVision customer asks if SmartVision 3 will update beyond Android 11 with which it was shipped. Applies to SmartVision 3 Resolution Kapsys have informed Sight & Sound that later Android 12 break compatibility with their software and ...
SmartVision 2/3 – No screen reader speech on phone
Problem A customer with SmartVision 3 phone can hear no screen reader speech any longer but the phone plays power on chime and Google Voice button works. Applies to Kapsys SmartVision 2 Kapsys SmartVision 3 Resolution Ensure that the phone has been ...
SmartVision 3 – Restore home screen items to defaults
Problem A users home screen apps list on SmartVision 3 mobile phone may have disappeared, or they wish to reset to defaults. Resolution Press Menu from the home screen. Select “Settings” and press OK. Select “Apps and notifications” and press OK. ...
SmartVision 3 - Location of controls
Information Below description of location of controls for SmartVision 3 mobile phone Top panel • Headphone jack • Power button Front panel • Front camera • Earpiece • LCD display • Menu keys (left) • 5-day cursor pad with centre OK button (middle) • ...