Install
JAWS - Remove JAWS window from taskbar and ALT+TAB order
Problem A JAWS user would like to remove JAWS from the Windows taskbar and alt+tab order. Applies to JAWS Detail By default JAWS runs just like any regular application where it appears as a program in the taskbar and also is available in the ALT+TAB ...
JAWS – Startup wizard navigation (new JAWS user)
Problem A new JAWS user needs to navigate though the options presented in the Start Up wizard to make settings changes for their needs. Applies to JAWS Fusion Detail the goal of this guide is to help new users may key changes to how JAWS operates, ...
ZoomText – Suppress auto-update prompt
Problem ZoomText is installed on a system with limited user login and when prompted to update software the user is unable to complete that task due to limited user login. Applies to ZoomText Fusion Detail In situations where organisations use ...
JAWS - Download and installation (For Technicians)
Problem An IT Technician is tasked with installing JAWS for an end user. Resolution The steps below are for installing JAWS onto a local computer or client computer on a network. Offline installer The JAWS Offline installer is designed to be used in ...
JAWS - New Install (For IT Technicians)
Problem An IT Technician is tasked with installing JAWS on a computer system controlled by an organisation or business. Applies to JAWS Resolution Please consult the links below for installation of JAWS software onto a PC used in an organisation or ...
JAWS - Start Up wizard (set auto start and other options)
Problem A new JAWS customer needs to set their JAWS auto start options on their first startup after installing JAWS. Applies to JAWS Resolution These instructions assume that JAWS has just been installed and the system restarted. Set Start Up Wizard ...
JAWS - Install command-line switches
Problem An IT technician is tasked with either customizing JAWS install or creating a deployment image for Freedom Scientific JAWS. Applies to JAWS Resolution Please find below information regarding command-line switches for customizing the ...
JAWS – Error vcspeech.jls is missing
Problem During launch JAWS posts an error indicating that vcspeech.jls is missing, no speech is heard JAWS fails to operate. Detail After installing JAWS you encounter the vcspeech.jls error. This error occurs when JAWS starts, it refers to various ...
Unable to download some previous versions of JAWS software
Problem Freedom Scientific provides a download page for previous versions of JAWS going back to version 10.0 but when attempting download with Microsoft Edge, Chrome or Firefox, then download does not appear to start. Resolution Recent versions of ...
JAWS - Disable JAWS automatic updates
Problem A customer who does not have a current SMA would like to avoid their JAWS updating to prevent them updating to a version for which they do not have a license and therefore risk going into 40 minute demo mode. Resolution Note Method 1 may be ...
JAWS - Alternative JAWS start-up for problem installations
Problem JAWS auto-start up settings once set do not appear to work, JAWS does not start after signing into the Windows desktop. Resolution Note This problem is rare but when the workaround is implemented it will cause JAWS to start very slightly ...
JAWS - Set up auto startup (registry items)
Problem An IT Technician in a large organisation may need to manually add registry entries to allow JAWS to startup automatically for an end user. Resolution Please see below Windows registry settings for JAWS auto start up. Note From version 2018 ...
JAWS - Add a desktop hotkey to start JAWS
Problem A customer may need a hotkey so they can start JAWS independently. This may be useful in cases where JAWS may be needed to shut down to allow operation by sighted colleagues/helpers. Applies to JAWS Fusion Resolution Use the steps below ...
JAWS - Run a repair to fix problems
Problem A JAWS customer is encountering unexpected behaviour whilst using JAWS, a repair may fix the problem. Resolution Running a repair is different from a remove/reinstall or installing over the top of an existing installation. The repair ...
JAWS/Fusion - Setup error 8A280A33 encountered during setup
the error 8A280A33 is posted when running JAWS/Fusion setup. Resolution * Best solution we have been given is remove the JAWS product completely. * Remove JAWS using the uninstaller. * Remove the C++ Redistibutable installers 32 and 64 bit. * Remove ...
FS install - Folder permissions and anti-Virus whitelisting (ZommText/JAWS/Fusion )
Problem JAWS/ZoomTextFusion are not working as expected on a computer system operated and maintained by an organisation IT staff where limited user login and other restrictions and security software apply. Applies to JAWS ZoomText Fusion Application ...
JAWS - Suppress Start Up wizard prompt on first launch
Problem The JAWS Start-up wizard is designed to assist users to select their preferred JAWS speech and Braille options. However, it require administrator privilege’s users and its appearance may not be desirable where workstations are in a controlled ...
Setting a newer already upgraded JAWS to run after license has been updated
Problem You may encounter a scenario where a later version of JAWS fixes a customer issue but you nered to have the existing JAWS remain active until the upgrade sale has completed. The steps below will then allow the newer JAWS to take it’s place ...
JAWS - System requirements
Problem A potential user would like to know the basic system requirements to install and use JAWS on a computer system. Resolution Please find below details of system requirements to run JAWS locally on a client computer. Please see notes below for ...
Installing JAWS for the first time or a new upgrade
Problem You have a JAWS product and are installing for the first time. Installation Media JAWS normally comes as a downloadble product in a confirmation email including a download link with serial number and ILM code number for installation. If you ...
FS Install - VideoAccessibilityx64 error posted during install of JAWS/Fusion
Problem VideoAccessibilityx64 error is posted during JAWS install. Applies to JAWS/Fusion Resolution Method 1 - Repair JAWS Use the command line /type repair on the JAWS installer to repair the installed copy of JAWS thus. PathToJAWSPackage.exe /type ...
JAWS - Install setup command line switches
Problem An IT Technician responsible for installing software needs to create a JAWS install deployment package and would like to know what resources are available to help. Resolution The JAWS installer provides for a number of command line switches ...
FS Install - Disable use of external Services
Problem An organization who wishes to install a Freedom Scientific product without online facilities enabled. This may be a regulatory requirement in secure locations. Note The /DisableExternalServices switch does not disable remote access features. ...
Recommended procedure for complete removal of JAWS
Problem You wish to completely remove JAWS from a machine including shared components and registry entries. Caution Carrying out this procedure will invalidate the currently installed authoirsation. Check you have the serial number noted so a reset ...
JAWS - Repair installation
Problem If JAWS is not working correctly you can try to repair the installation to fix the issue. Resolution Before running the repair download the version of JAWS appropriate to your license using the links below. Current JAWS installer Previous ...