Apps
JAWS – Outlook Calendar Notes
Problem A customer needs to use Outlook Calendar but does not know how. Resolution Please review the below steps to access the Outlook Calendar and create a simple event with attendees. Moving to/from Outlook Calendar Microsoft Outlook has Email, ...
JAWS - Dialog is not in focus message in Chrome browser
Problem During a session using the Google Chrome browser a JAWS user may encounter the message spoken 'dialogue is not in focus' shortly after activating a download link. The message advises to press ALT+SHIFT+A but the keystroke does not work. ...
JAWS – Opening and reading a Microsoft Word file attachment for Outlook web app
Problem A JAWS customer using Outlook Web app needs to access a Microsoft Word document attachment with JAWS. Resolution Below are two sets of instructions relating for Office 365 for consumers and Office 365 Business. Choose the set that seem most ...
JAWS – Using track changes in Microsoft Word
Problem A customer requires help with using Track Changes to manage document revision in Microsoft Word with JAWS. Resolution This topic has a number of resources both from Freedom Scientific and third parties. Freedom Scientific Below are resources ...
JAWS - JAWSKey+F8 no longer lists toolbar ribbon buttons
Problem When using Microsoft Outlook the JAWSKey+F8 keystroke no longer brings up the list of Outlook toolbar ribbon buttons. Affected products JAWS Fusion Resolution This problem has is a known problem with JAWS 2022.2307 which is the last build of ...
JAWS – Read text inside text boxes in Microsoft Word
Problem A customer having opened a Microsoft Word document can only hear text boxes announced but no text is read. Applies to JAWS Fusion Explanation: The editing cursor is prevented from reading what is inside a text box which mean text contained ...
JAWS – No File menu in Adobe Reader when pressing ALT key
Problem When a JAWS or Fusion user presses ALT key they no longer hear the File menu pop-up they are accustomed to. Applies to JAWS Fusion Detail Adobe are keen to swich users to the new interface and this no longer shows the traditional menu bar so ...
Windows - help with using Windows Mail app
Problem A customer is looking for tutorial information for using Windows Mail app with JAWS. Detail Windows Mail is a free email client bundled with Windows 10 and 11. The app replaces the previously bundled Windows Live Mail or even further back ...
JAWS - Using Gmail webmail interface (Standard mode)
Problem A customer wishes to find information about using Gmail web mail interface with JAWS. Detail Until recently Gmail supported two user interfaces; standard version (which is the default web app) and HTML version (which is being phased out). Due ...
JAWS – Stop JAWS automatically reading Outlook emails
Problem A JAWS customer does not wish JAWS to automatically read Outlook emails when they press ENTER to open them. Applies to JAWS Fusion Resolution To prevent JAWS automatically reading email messages in Outlook use the steps below. 1. Open ...
JAWS – Adobe PDF documents that used to read stop working
Problem PDF documents loaded into Adobe Read that used to read now do not read at all, and JAWS does not offer to OCR them. Applies to JAWS Fusion Resolution If you have a PDF that is known to read but has ceased reading when it is opened consider ...
JAWS - Downloads not announced when using Google Chrome
Problem When a customer is using Google Chrome to download a file no notification of download progress is heard from JAWS. Resolution The problem may be that Google Chrome settings are not what JAWS expects leading to non-announcement because the ...
JAWS - Thunderbird email client operation unfamiliar (adjustments for JAWS users)
Problem A JAWS user who wishes to make use of the Mozilla Thunderbird email client may discover that the experience is the same as the Microsoft Outlook and similar applications. Applies to JAWS and Mozilla Thunderbird Resolution JAWS users may find ...
JAWS - Silence distracting auto-correct sounds (Outlook/Word)
Problem A customer when enters text in Microsoft Office Word or Outlook that matches an auto-correct entry and find the sound distracting. Note This document covers silencing of the auto-correct event, not auto-correct itself. Resolution Press ...
JAWS - Opening the JAWS window in laptop keyboard mode
Problem A customer needs to access the JAWS window on a laptop keyboard and where JAWS keyboard setting is set to laptop mode but are unable to find the shortcut. Detail When you switch to the JAWS laptop keyboard the JAWSKey moves to CAPSLOCK on the ...
JAWS - In Gmail "message body" announced whilst navigating in a message
Problem A JAWS customer when using Gmail web interface in HTML mode hears the text "message body" when cursoring through text in an email Resolution This problem was reported to Freedom Scientific regarding JAWS 2022 December update. This problem was ...
JAWS – Update Microsoft Edge Browser
Problem You have a problem using Microsoft Edge web browser. One option is to try to force Edge to update in case that is the cause of the problem. Resolution Use the method appropriate to the customer’s need below. Method 1 – Using the mouse Click ...
JAWS - VPC fails to read properly in Firefox browser
Problem A JAWS user encounters a problem trying to read multiple a website using Firefox using the Virtual PC cursor. Applies to JAWS Fusion Resolution For most recent versions of Firefox you may need to disable the performance features for hardware ...
JAWS – Support for WhatsApp on Windows
Problem A JAWS customer wants to use WhatsApp on their Windows computer. Applies to JAWS/Fusion Resolution In JAWS 2023 Freedom Scientific have provided extended enhanced support for the WhatsApp service via the Microsoft Store app for WhatsApp ...
JAWS - Page load progress announcement in Microsoft Edge only
Problem A JAWS customer may observe that using Microsoft Edge announces page loading progress for an extended period of time where Chrome and Firefox do not. Resolution On particularly slow connections Microsoft Edge seems to take particular care to ...
JAWS - Using Microsoft Powerpoint
Problem A JAWS customer is seeking information on how to use Microsoft Powerpoint with JAWS screen reader. Resolution Please see the links to helpful information and tutorials for using Microsoft Powerpoint with JAWS. Microsoft Power and JAWS ...
JAWS - Reading speakers notes whilst running a PowerPoint presentation
Problem A JAWS customer wishes to refer to speaker notes whist giving a Powerpoint presentation. Detail Speaker’s notes are a feature in PowerPoint that allows you privately refer to notes made for the presenter and do not appear in the slide. ...
JAWS - Microsoft Word attachments will not read when opened from Outlook
Problem When opening a Microsoft Word file attachment in an Outlook email the attachment opens but JAWS does not read it. Resolution Multiple causes may result in the problem described please try each solution below to see if they may resolve the ...
JAWS - Adobe Reader PDF Settings
Problem PDF documents do not read, or provide poor feedback on the document. Affected products JAWS Fusion Info If Adobe Reader is not installed visit this site to download: https://get.adobe.com/uk/reader/?promoid=98SH4LJV&mv=other Resolution Adobe ...
JAWS - Google Meetings hotkeys
Problem A JAWS customer needs hotkeys for using Google Meetings with JAWS. Note Updated 25/03/2022 Resolution Announce who is currently speaking Ctrl + Alt + s Announce current information about the room Ctrl + Alt + i Show or hide captions c Turn on ...
JAWS - Using Microsoft Teams
Problem You are looking any help resources for using Microsoft Teams with a screen reader. Applies to JAWS and Microsoft Teams Resolution below are some useful linnks for using Microsoft Teams with a screen reader. Microsoft have produced an online ...
JAWS - Refworks Citation Manager accessibility
Problem A JAWS customer needs to use Refworks but is having problems with accessibility. Detail The details provided here are related to discussion with Vispero regarding JAWS accessibility with the Refworks Citation Manager Word add-in. This ...
JAWS - Set column/row title reading in Excel
Problem A JAWS customer wishes to have row or column titles read back as they navigate with arrow keys in an Excel worksheet. Resolution JAWS can be made to speak row and column titles in Excel documents when navigating from cell to cell. This can be ...
JAWS - Use Zoom meeting app
Problem A JAWS user needs to use the Zoom meeting app with JAWS. Resolution Notes In order to host your own meetings on Zoom you will be required to create a Zoom account visit www.zoom.us An account is not necessary to join meetings but you will ...
JAWS – Make JAWS read Excel column/row titles using named ranges
Problem A customer wishes to have JAWS automatically read out Excel column/row titles in an Excel file. Resolution It is possible by insertion of named ranges to have JAWS automatically read row or column titles, when created and saved will enable ...
JAWS - Slow performance when using Microsoft Excel
Problem When using Excel, JAWS is particularly slow. Resolution Press JAWSKey+V) to open Quick Settings window. Then locate the option "Allow performance impacting features" and uncheck this option. This turns off features known to impact performance ...
JAWS - Cannot properly read cells whilst editing in Excel
Problem A JAWS customer encounter a problem where after pressing F2 they are not able to properly review any text entered using the arrow keys. Resolution A settings change is required in Excel to fix the problem. Using the mouse Click File > Options ...
JAWS - Virtual ribbon menu is blank
Problem We have become aware of a problem introduced by the JAWS June 2023.2306 update that causes the loss of speech in the Microsoft Office virttual rubbon menu. Freedom Scientific are aware of the issue as of 13/07/2023. Resolution Please use ...
When using Word document JAWS is announcing “revised” whilst editing a document
Problem When you are navigating or editing a document JAWS is announcing the word “revised”. Resolution If the document has been received from another party the reason may be that they have enabled track changes at their end and have made edits to a ...
JAWS announcing autocorrect prompt in Word or Outlook document
Problem When navigating a document a JAWS user may enouncter messages about using the hotkey alt+shift+f10 and “Display a menu or message for an available action”. These messages notify as a result of autocorrect detection being enabled. Explanation ...
Microsoft Word training resource for JAWS users
Information Below links to training resources for Microsoft Word for JAWS users. Application Appliccable to JAWS users Appliccable to to fusion uses Links Introduct to Microsoft Word 2016 and JAWS - Lesson 1 Introduction to Microsoft Word 2016 and ...
JAWS - Unable to read Word document in protected view
Problem A customer has received a document which they cannot read because it opens in protected view. Applies to JAWS Fusion Detail When receiving a Word document from a third party or downloaded from the Internet it is possible the document may open ...
JAWS - Comments no longer read in Microsoft Word
Problem In some more recent versions of Microsoft Word 365 Microsoft have changed the way comments are rendered. A new feature is rolled out updater the name 'modern comments'. It has been observed when this happens it may prevent the user being able ...
JAWS - Speaks spacemarker and other non-printing chatacers when reading a Word document
Problem When pressing UP/DOWN ARROW keys within a Microsoft Word document space marker and other non-priting characters are spoken with the document text. Applies to JAWS and Microsoft Word Resolution Microsoft Word may be set to display special ...
JAWS - Hotkeys for Microsoft Outlook
Problem A JAWS user who works with Microsoft Outlook seeks keyboard shortcuts supported by JAWS screen reader. Applies to JAWS and Outlook classic Resolution Listed below are JAWS hotkeys for Outlook Classic. Note Microsoft are currrently migrating ...
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