Apps
JAWS – Enable or disable spelling error notification in Microsoft Word
Problem A JAWS user would like to set their screen reader to enable or disable spelling error notification whilst navigating a document using the ARROW KEYS. Applies to JAWS Resolution With Microsoft Word window in focus press JAWSKey+F2 and select ...
JAWS - Read a Microsoft Powerpoint presentation
Problem A JAWs user who has a Powerpoint presentation file loaded into Microsoft Powerepoint wishes to read the presentation slideshow. Applies to JAWS and Microsoft Powerpoint Resolution With the Powerpoint file loaded press F5 to start the ...
JAWS – Duxbury Braille Translator scripts installation
Problem A user may wish to install JAWS scripts for Duxbury software. Applies to DBT (Windows) Resolution Please use the steps below to install JAWS scripts for DBT software: Start DBT software, a message offering to install JAWS scripts is posted on ...
JAWS - Access Word or PDF file attachment in Teams chat message
Problem A JAWS user wishes to access an attachment contained in a Microsoft Teams chat message. Applies to JAWS Resolution Please use the steps below to extract an attachment from a chat message in Teams. In Teams navigate to the chosen channel that ...
JAWS - Saving Outlook attachments
Problem A JAWS user needs a method to save attachments to somewhere in their documents folder. Resolution In Outlook open the message that has the attachments to be saved. Then press ALT+F to open File then use down arrow to locate Save Attachments ...
JAWS – WhatsApp web, chat list no longer reads
Problem A problem has been reported with JAWS when using WhatsApp via Chrome or other web browser. the chat list no longer reads as it used to approximately a week prior to 05/08/2024. Applies to JAWS/Fusion Problem Steps Open Chrome and go to ...
JAWS – Respond to Windows notification to run routine scan
Problem A JAWS user is prompted by Windows to run a Microsoft Defender scan with but doesn't know how to respond to the prompt. Applies to JAWS Resolution Use one of the methods below to conduct a Defender scan on a PC. Method 1 – Respond with ...
JAWS – Sharpkeys compatibility
Problem A customer wishes to find out if the Sharpkeys utility for keyboard remapping works with JAWS. Applies to JAWS Details Customers may occasionally wish to remap certain keys on the keyboard to make keyboard access more productive. Resolution ...
JAWS – Microsoft Power BI object import problem
Problem A JAWS customer may encounter a problem using Microsoft Power BI when attempting to import an object from an Excel document. Applies to JAWS 2024 Detail In Microsoft Power BI the customer successfully selects an Excel file, after selecting ...
JAWS - Read document coments
Problem A customer wishes to view/read document document comments in Microsoft Word. Applies to JAWS Fusion Detail A document author or a colleague may wish to add comments into a document for viewing by a JAWS user. Using special hotkeys JAWS is ...
Outlook – Forward an inbox message as attachment
Problem You wish to forward a message in your inbox or other mail folder as an attachment to Technical Support that causes a problem with an AT software product so the problem may be analysed or reproduced. Applies to JAWS ZoomText Fusion Application ...
JAWS – Microsoft office ribbon accelerator keys do not always work
Problem A JAWS customer using Microsoft Office applications find that sometimes when they use the Microsoft Office ribbon accelerator keystrokes, they do not always work or function as expected. Applies to JAWS Fusion Resolution The Microsoft Office ...
JAWS – Enable/Disable message threading in Mozilla Thunderbird
Problem A customer finds the way that Mozilla Thunderbird threading conversations is unhelpful, they may wish to disable this display feature. Detail Message threading is a feature in Thunderbird that is enabled by default to group messages together ...
JAWS – Move mail folders in Outlook
Problem A JAWS user working with Microsoft would like to move the location of a particular user created mail folder to another location within the Outlook folder structure. Resolution Press CONTROL+Y and use arrow keys to locate the folder to be ...
JAWS – Use Gmail (standard view) with JAWS screen reader
Problem A customer needs to access Gmail web (Standard view) interface with JAWS. Notes Google announced that they would begin withdrawing HTML view support from January 2024. JAWS does support Standard view but it is different to the experience in ...
JAWS – Outlook Calendar Notes
Problem A customer needs to use Outlook Calendar but does not know how. Resolution Please review the below steps to access the Outlook Calendar and create a simple event with attendees. Moving to/from Outlook Calendar Microsoft Outlook has Email, ...
JAWS - Dialog is not in focus message in Chrome browser
Problem A JAWS user may hear the message JAWS speak the message 'dialogue is not in focus' shortly after activating a download link. The message advises to press ALT+SHIFT+A but the keystroke does not work. Applies to JAWS Resolution This problem is ...
JAWS – Opening and reading a Microsoft Word file attachment for Outlook web app
Problem A JAWS customer using Outlook Web app needs to access a Microsoft Word document attachment with JAWS. Resolution Below are two sets of instructions relating for Office 365 for consumers and Office 365 Business. Choose the set that seem most ...
JAWS - JAWSKey+F8 no longer lists toolbar ribbon buttons
Problem When using Microsoft Outlook the JAWSKey+F8 keystroke no longer brings up the list of Outlook toolbar ribbon buttons. Affected products JAWS Fusion Resolution This problem has is a known problem with JAWS 2022.2307 which is the last build of ...
JAWS – Read text inside text boxes in Microsoft Word
Problem A customer having opened a Microsoft Word document can only hear text boxes announced but no text is read. Applies to JAWS Fusion Explanation: The editing cursor is prevented from reading what is inside a text box which mean text contained ...
JAWS – No File menu in Adobe Reader when pressing ALT key
Problem When a JAWS or Fusion user presses ALT key they no longer hear the File menu pop-up they are accustomed to. Applies to JAWS Fusion Detail Adobe are keen to swich users to the new interface and this no longer shows the traditional menu bar so ...
Windows - help with using Windows Mail app
Problem A customer is looking for tutorial information for using Windows Mail app with JAWS. Detail Windows Mail is a free email client bundled with Windows 10 and 11. The app replaces the previously bundled Windows Live Mail or even further back ...
JAWS - Using Gmail webmail interface (Standard mode)
Problem A customer wishes to find information about using Gmail web mail interface with JAWS. Detail Until recently Gmail supported two user interfaces; standard version (which is the default web app) and HTML version (which is being phased out). Due ...
JAWS – Stop JAWS automatically reading Outlook emails
Problem A JAWS customer does not wish JAWS to automatically read Outlook emails when they press ENTER to open them. Applies to JAWS Fusion Resolution To prevent JAWS automatically reading email messages in Outlook use the steps below. 1. Open ...
JAWS – Adobe PDF documents that used to read stop working
Problem PDF documents loaded into Adobe Read that used to read now do not read at all, and JAWS does not offer to OCR them. Applies to JAWS Fusion Resolution If you have a PDF that is known to read but has ceased reading when it is opened consider ...
JAWS - Downloads not announced when using Google Chrome
Problem When a customer is using Google Chrome to download a file no notification of download progress is heard from JAWS. Resolution The problem may be that Google Chrome settings are not what JAWS expects leading to non-announcement because the ...
JAWS - Thunderbird email client adjustments for JAWS users
Information A customer new to Thunderbird email client may need to make some adjustments so that the experience is more similar to that of the Microsoft equivalent offerings. This involves some changes to the default settings. Resolution Please use ...
JAWS - Silence distracting auto-correct sounds (Outlook/Word)
Problem A customer when enters text in Microsoft Office Word or Outlook that matches an auto-correct entry and find the sound distracting. Note This document covers silencing of the auto-correct event, not auto-correct itself. Resolution Press ...
JAWS - Opening the JAWS window in laptop keyboard mode
Problem A customer needs to access the JAWS window on a laptop keyboard and where JAWS keyboard setting is set to laptop mode but are unable to find the shortcut. Detail When you switch to the JAWS laptop keyboard the JAWSKey moves to CAPSLOCK on the ...
JAWS - In Gmail "message body" announced whilst navigating in a message
Problem A JAWS customer when using Gmail web interface in HTML mode hears the text "message body" when cursoring through text in an email Resolution This problem was reported to Freedom Scientific regarding JAWS 2022 December update. This problem was ...
JAWS - Text colour and attributes not announced in Microsoft Outlook
Problem A JAWS customer finds that when attempting to read or editing a message JAWS speaks 'Default on default' instead of the proper colour information when they press JAWSKey+5 Affected products JAWS 2022.2112.24 Fusion 2022.2112.5 Detail The ...
JAWS – Update Microsoft Edge Browser
Problem You have a problem using Microsoft Edge web browser. One option is to try to force Edge to update in case that is the cause of the problem. Resolution Use the method appropriate to the customer’s need below. Method 1 – Using the mouse Click ...
Capture version information from any Microsoft Office app
Problem A JAWS customer needs to capture information about their Microsoft Office app which which they are having problems in order to aid a Technical Support query. Resolution In any office app press alt+F to open file menu. Press down arrow to ...
JAWS - VPC fails to read properly in Firefox browser
Problem A JAWS user encounters a problem trying to read multiple a website using Firefox using the Virtual PC cursor. Applies to JAWS Fusion Resolution For most recent versions of Firefox you may need to disable the performance features for hardware ...
JAWS – Support for WhatsApp on Windows
Problem A JAWS customer wants to use WhatsApp on their Windows computer. Applies to JAWS/Fusion Resolution In JAWS 2023 Freedom Scientific have provided extended enhanced support for the WhatsApp service via the Microsoft Store app for WhatsApp ...
JAWS - Page load progress announcement in Microsoft Edge only
Problem A JAWS customer may observe that using Microsoft Edge announces page loading progress for an extended period of time where Chrome and Firefox do not. Resolution On particularly slow connections Microsoft Edge seems to take particular care to ...
JAWS - Using Microsoft Powerpoint
Problem A JAWS customer is seeking information on how to use Microsoft Powerpoint with JAWS screen reader. Resolution Please see the links to helpful information and tutorials for using Microsoft Powerpoint with JAWS. Microsoft Power and JAWS ...
JAWS - Reading speakers notes whilst running a PowerPoint presentation
Problem A JAWS customer wishes to refer to speaker notes whist giving a Powerpoint presentation. Detail Speaker’s notes are a feature in PowerPoint that allows you privately refer to notes made for the presenter and do not appear in the slide. ...
JAWS - Microsoft Word attachments will not read when opened from Outlook
Problem When opening a Microsoft Word file attachment in an Outlook email the attachment opens but JAWS does not read it. Resolution Multiple causes may result in the problem described please try each solution below to see if they may resolve the ...
JAWS - Adobe Reader PDF Settings
Problem PDF documents do not read, or provide poor feedback on the document. Affected products JAWS Fusion Info If Adobe Reader is not installed visit this site to download: https://get.adobe.com/uk/reader/?promoid=98SH4LJV&mv=other Resolution Adobe ...
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