Apps
JAWS - Microsoft Office ribbon accelerator keys fail to work as expected
Problem A JAWS or Fusion user may encounter a problem where the usual ribbon menu accelerator keystrokes to access Microsoft Office app functions do not work. Applies to JAWS and Microsoft Office Resolution Some years ago Microsoft decided to ...
JAWS - Navigating Google reCAPTCHA
Problem You are trying to gain access to a website that is protected by Google ReCAPTCHA which is preventing login. Applies to JAWS/Fusion Resolution Google ReCAPTCHA is online system that attempts to distinguish between software and humans by ...
JAWS - Auto OCR or layered OCR keystroke does not operate
Problem A JAWS user encountes a problem using Adobe Reader where JAWS fails to offer OCR of a PDF document without text layer. Additionally manually starting Convenient OCR does not respond when pressing JAWSKey+SPACEBAR, O, D. Applies to JAWS ...
JAWS - Using ChatGPT app
Problem A JAWS user needs guidance on using the ChatGPT app. Applies to JAWS Resolution Please find below informtion about using the ChatGPT app in Windows. General description Open AI provide an installable Windows app for user convenience to make ...
JAWS - Booking Morrisons delivery slot
Problem A JAWS user needs to book a grocery delivery on the Morrisons website. Applies to JAWS Resolution Once a Morrisons customer has completed their shopping they will be navigated to the delivery slot booking page. The delivery slots are ...
JAWS - Running Canon IJScan utility to retain images
Problem A JAWS who also has a Canon scanner wish to retain a scanned image. Applies to JAWS/ZoomText Resolution The JAWS scanning function does not allow the user to scan and retain an image. Those users with a Canon flatbed may and multi-function ...
JAWS- Use Microsoft Paint to scan an image
Problem A JAWS or ZoomText user wishes to scan an image from a flatbed scanner. Applies to JAWS/ZoomText Resolution Paint is a built in Windows application one can use to deal with images you encounter, it can be used to save an image from a scanner. ...
JAWS – Disable automatic reading of opened email
Problem A JAWS user wishes to prevent JAWS automatically reading the contents of an opened in the Microsoft Outlook application. Applies to JAWS Resolution The automatic reading behaviour is a features that can be disabled using the steps below. Open ...
JAWS – Read inside a text box in Microsoft Word
Problem A JAWS user encounters a Microsoft Word document that contains text boxes they are unable to read. Applies to Microsoft Word and JAWS Resolution When a document with text boxes is opened the text cursor will not read inside text boxes, ...
JAWS - Using Microsoft Copilot app
Problem A JAWS user would like to know how best to navigate within the Microsoft Copilot app shipped in Windows 11. Applies to JAWS with Copilot app Resoloution Open Copilot using the WINDOWS+C hotkey. In the Copilot app enter the prompt text into ...
JAWS – Problems reading with Duxbury DBT
Problem A JAWS user encounters a problem whilst using Duxbury Braille Translator with responsiveness or lack of feedback from DbT software. Applies to JAWS and Duxbury (DBT) Resolution Please make the change outlined in the steps below to resolve the ...
JAWS – Using the Windows Store ChatGPT app
Problem A JAWS would like to make use of the ChatGPT app rather than use the website for greater convenience. Applies to JAWS and ChatGPT Resolution On may download and install the Microsoft Store app for ChatGPT, see instructions below for ...
JAWS – Outlook field labels miss-identified
Problem When creating a new message using Outlook Classic JAWS will speak the To: edit field as Cc: edit. Applies to Jaws and Outlook Resolution This problem has been tested with JAWS and Narrator screen readers which both show the same problem. The ...
JAWS - Hotkey shortcuts for Microsoft Outlook classic
Problem You wish to know the hotkeys JAWS supports in Microsoft Outlook (classic). Applies to Microsoft Outlook (classic) Resolution Please find below suppoted hotkeys for use in Microsoft Outlook. Navigational Description Command Move cursor to body ...
JAWS - Hotkey shortcuts for Microsoft Word
Problem You wish to know hotkeys JAWS supportts in Microsoft Word application. See also Microsoft Office hotkey shortcuts. Applies to JAWS Resolution Please find below JAWS hotkeys for Microsoft Word. Navigation Description Command Move forward one ...
JAWS - Using AI Labeller for Poorly Labelled Elements
Problem You encounter a problem with JAWS when running an application that does not speak well because the controls in the interface are poorly labelled. Applies to JAWS Resolution This feature is currently in development but is available through the ...
JAWS - Using application reserved keystrokes for Facebook
Problem A JAWS user encounters significant difficulties using the Facebook web application. Applies to JAWS Resolution Freedom Scientific and Meta have developed a system for substituting the normal JAWS web hotkeys for a set developed specifically ...
JAWS - Attach file to message in Outlook
Problem A JAWS user wishes to include a file attachment with a message they are sending in Microsof Applies to Outlook (Classic) Outlook (New) Resolution Outlook Classic - Press the following keys in sequence ALT, H, A. F to open the file attachment ...
JAWS – Microsoft Teams scripts
Problem A customer is looking for better support of Microsoft Teams with JAWS Applies to JAWS and MS Teams About JAWS ships with a functional set of scripts for Teams which will be adequate for most users. For more advanced work users may wish to ...
JAWS – Page number not announced in Word document
Problem A JAWS user encounters a problem where JAWS does not announce then number of the page the cursor has moved into whilst using the arrow keys within a document. Applies to JAWS JAWS Resolution This is an option that can be changed within JAWS ...
JAWS – Use hotkey to speak cell location and contents
Problem A JAWS user would like to hear the current cell pointer position in Microsoft Excel worksheet without moving the cell pointer. Applies to JAWS Resolution JAWS users can use the hotkey JAWSKey+C which will cause JAWS to speak the current cell ...
JAWS – Unable to navigate list view
Problem A JAWS user encounters a problem with an application that has a listview that is no longer spoken in response to pressing arrow keys. Resolution This can happen in applications that use a listview to dispaly object s such as File Explorer or ...
JAWS – Microsoft Project support status
Problem A JAWS user needs to use Microsoft Project software but the application does not speak well and support for it appears to be missing. Resolution For some time JAWS has provided out of the box support for Microsoft Project database software. ...
JAWS – Navigating Microsoft Office ribbon menu
Problem A JAWS/ZoomText/Fusiono user who uses the keyboard to navigate encounters difficulties navigating the Microsoft Office ribbon menu system employed in Office 2010 and later. Applies to JAWS Resolution JAWS 13.0 has support enablled for the ...
JAWS – Windows Mail app replaced by Outlook (new)
Problem JAWS users may discovver they can no longer access Windows Mail app on their PC because they may have been migrated to Outlook (New) application which is somewhat different in presentation. Applies to JAWS/ZoomText/Fusion Resolution The new ...
JAWS – Enable or disable spelling error notification in Microsoft Word
Problem A user would like to set their JAWS to enable or disable spelling error notification whilst they are navigating within Microsoft Word documents using the UP/DOWN ARROW keys. Applies to JAWS Resolution With Microsoft Word window in focus press ...
JAWS - Read a Microsoft Powerpoint presentation
Problem A JAWs user who has a Powerpoint presentation file loaded into Microsoft Powerepoint wishes to read the presentation slideshow. Applies to JAWS and Microsoft Powerpoint Resolution With the Powerpoint file loaded press F5 to start the ...
JAWS – Duxbury Braille Translator scripts installation
Problem A user may wish to install JAWS scripts for Duxbury software. Applies to DBT (Windows) Resolution Please use the steps below to install JAWS scripts for DBT software: Start DBT software, a message offering to install JAWS scripts is posted on ...
JAWS - Access Word or PDF file attachment in Teams chat message
Problem A JAWS user wishes to access an attachment contained in a Microsoft Teams chat message. Applies to JAWS Resolution Please use the steps below to extract an attachment from a chat message in Teams. Locate the message that contains the ...
JAWS - Saving Outlook attachments
Problem A JAWS user needs a method to save attachments to somewhere in their documents folder. Resolution In Outlook open the message that has the attachments to be saved. Then press ALT+F to open File then use down arrow to locate Save Attachments ...
JAWS – WhatsApp web, chat list no longer reads
Problem A problem has been reported with JAWS when using WhatsApp via Chrome or other web browser. the chat list no longer reads as it used to approximately a week prior to 05/08/2024. Applies to JAWS/Fusion Problem Steps Open Chrome and go to ...
JAWS – Respond to Windows notification to run routine scan
Problem A JAWS user is prompted by Windows to run a Microsoft Defender scan with but doesn't know how to respond to the prompt. Applies to JAWS Resolution Use one of the methods below to conduct a Defender scan on a PC. Method 1 – Respond with ...
JAWS – Sharpkeys compatibility
Problem A customer wishes to find out if the Sharpkeys utility for keyboard remapping works with JAWS. Applies to JAWS Details Customers may occasionally wish to remap certain keys on the keyboard to make keyboard access more productive. Resolution ...
JAWS – Microsoft Power BI object import problem
Problem A JAWS customer may encounter a problem using Microsoft Power BI when attempting to import an object from an Excel document. Applies to JAWS 2024 Detail In Microsoft Power BI the customer successfully selects an Excel file, after selecting ...
JAWS - Read document coments
Problem A customer wishes to view/read document document comments in Microsoft Word. Applies to JAWS Fusion Detail A document author or a colleague may wish to add comments into a document for viewing by a JAWS user. Using special hotkeys JAWS is ...
Outlook – Forward an inbox message as attachment
Problem You wish to forward a message in your inbox or other mail folder as an attachment to Technical Support that causes a problem with an AT software product so the problem may be analysed or reproduced. Applies to JAWS/ZoomText/Fusion with ...
JAWS – Microsoft office ribbon accelerator keys do not always work
Problem A JAWS customer using Microsoft Office applications find that sometimes when they use the Microsoft Office ribbon accelerator keystrokes, they do not always work or function as expected. Applies to JAWS Fusion Resolution The Microsoft Office ...
JAWS – Enable/Disable message threading in Mozilla Thunderbird
Problem A customer finds the way that Mozilla Thunderbird threading conversations is unhelpful, they may wish to disable this display feature. Detail Message threading is a feature in Thunderbird that is enabled by default to group messages together ...
JAWS – Move mail folders in Outlook
Problem A JAWS user working with Microsoft would like to move the location of a particular user created mail folder to another location within the Outlook folder structure. Resolution Press CONTROL+Y and use arrow keys to locate the folder to be ...
JAWS – Use Gmail (standard view) with JAWS screen reader
Problem A customer needs to access Gmail web (Standard view) interface with JAWS. Notes Google announced that they would begin withdrawing HTML view support from January 2024. JAWS does support Standard view but it is different to the experience in ...
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